6 KPIs to Measure CPQ Performance

Quick responses to customer requests are essential for maintaining satisfaction and minimizing churn. An effective Configure, Price, Quote (CPQ) solution empowers sales teams to generate accurate and competitive quotes swiftly. Companies using the right CPQ have seen significant reductions in quote creation time—up to 85%, with one client, Manitou, reducing their turnaround from 30 days to just 1 day. Additionally, leveraging a CPQ can enhance revenue from existing customers, leading to increases of 2-5% on average, and even up to 20% for some users.

Here are three key performance indicators (KPIs) to measure CPQ effectiveness:

  • Quote Creation Rate: The percentage of quotes generated through CPQ software compared to manual methods; high adoption reflects user satisfaction.
  • Elapsed Response Time: The time taken from customer quote request to delivery, which should be minimized to improve customer experience.
  • Error Rate: The percentage of quotes issued with errors, which should be low to ensure accuracy and professionalism.

In conclusion, PROS Smart CPQ helps businesses enhance sales efficiency and customer engagement through AI-driven insights, delivering timely, personalized offers that keep companies competitive in the fast-paced digital marketplace.


Fill out the details below

By ticking this box, you confirm that you are at least 18 years of age and agree that PROS may contact you for marketing purposes by email, by telephone or by social media platforms. You may unsubscribe at any time via the link in our marketing emails or by telling the PROS representative when they contact you. You may view our privacy Policy at Privacy Policy.
By submitting this form, I agree to the Terms of Use and to the processing of my personal data by PROS as described in the Privacy Policy.
I agree to receive marketing communications from PROS related to its products, services and events by email or by phone. I can unsubscribe at any time.

You have been directed to this site by Enterprise Guide. For more details on our information practices, please see our Privacy Policy, and by accessing this content you agree to our Terms of Use. You can unsubscribe at any time.